Terms and Conditions


How our Rates are Calculated

Your rates are calculated based on the information given to us when requesting cleaning services. We charge hourly rates as opposed to a flat fee. We are a legal and professional and cleaning service company that complies with Arizona Labor Laws.

Tipping

Gratuity is not required but always appreciated for a job well done. 10 - 15% is the general rule of thumb.

If you are happy with your cleaning and choose to leave gratuity, please leave tip at your home on cleaning day (separately from cleaning payments). We also digital payments done through our online system.

Health and Safety

Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms and discount the client accordingly. We do ask to be informed beforehand if this is your homes situation.

We offer green cleaning services which include products that do not use bleach. If there is excessive mold or stains in tile grout, we suggest having the grout professionally re-grouted and sealed. We can suggest companies that provide this service if needed.

Cleaning Techs are required to wear closed toed, non-skid shoes while cleaning.

To ensure the best quality of service, best rates, and safety of our staff, Clean Freak Cleaning Company only uses company supplies and equipment.

Cancelling Your Reservation

We understand that life happens. Things come up that you may not be able to plan for.

We require 1 business day cancellation notice to cancel an appointment without fee.

There will be a 50% cancellation fee for a second cancelled cleaning reservation.

Schedules are always confirmed via email before initial service is started. Please note that Monthly cleanings run on an every 4 week rotation and depending on how the schedule falls, there will occasionally be 2 cleanings in one month. Please add the cleaning schedule to your calendar.

Arrival Time

Cleaning service occurs between 9am- 5pm on your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time.

Cleaning Techs

There will generally be 2 Cleaning Techs assigned to your home after the First Time Clean.

Clean Freak Cleaning Company makes every effort to consistently on time and efficient for each cleaning. If for any reason we need to reschedule for any reason, we will give you as much notice as possible.

Payment

We accept all major credit cards and PayPal. For ongoing service we offer the convenience of Auto-Pay through PayPal or Credit/ Debit Card. We also accept check payments.

Getting ready for the cleaning

Don't "clean" before we arrive, but do "pick up" as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you.

The setting

We request that the house be unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service.

Pets

We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.

If Something Happens to Break

2. We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.

As owner of Clean Freak Cleaning Company, I take responsibility for my employees and their actions. Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.

Thank you for your interest in our Cleaning Services.